The Cocoa Lash Trays

Refund Policies

ALL SALES ARE FINAL, INCLUDING EBOOKS!

Defective and Damaged Products

Upon receiving your order, please check it promptly. If you find that the item is defective, damaged, or incorrect, contact us right away at SheVaultCustomerService@gmail.com so we can address the issue. You have 24 hours from the delivery date to report any problems.

Refunds

We do not accept returns to ensure the highest standards of hygiene and safety for our products. Given the nature of our items, we prioritize customer health and product integrity by not allowing returns. If you have any concerns about your order, please reach out to us directly, and we will do our best to address them.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen. To avoid issues, please track your package and be available for its scheduled delivery. After receiving your shipping confirmation, USPS will provide the most up-to-date information about your package.

We cannot reship packages marked as "Delivered" by USPS. For updates or to file a claim, please contact USPS directly. Note that missing packages cannot be tracked beyond 14 days after the delivery date.